Lili earrings

Store policy

No Return Policy for Joyita Mex

Thank you for shopping with Joyita Mex. Please review our no return policy carefully:

All Sales Are Final

   Due to the delicate nature of gold-plated jewelry, all sales are final. We do not accept returns, exchanges, or cancellations once the order has been processed and shipped.

Exceptions

   If your item arrives damaged or defective, please contact us within 7 days of receipt with clear photographic evidence. We will review your claim and, at our discretion, offer a replacement or store credit.

Care Instructions

   To maintain the beauty of your jewelry, please follow the care instructions provided. Gold-plated jewelry can tarnish or wear over time with improper care.

Damage Due to Wear

   We are not responsible for damage caused by exposure to water, chemicals, lotions, perfumes, or improper handling. Please handle your jewelry with care.

Contact Us

   For any questions or concerns regarding your order, please contact our Customer Service team at:

   Email: joyitamex.com@gmail.com

Policy Updates

   We reserve the right to modify this policy at any time. Changes will be posted on our website.

Care instructions

At JoyitaMex, we want your gold-laminated jewelry to always look beautiful and in perfect condition. Here are some helpful tips for caring for and maintaining your jewelry:

1. Avoid contact with chemicals

Perfumes, hairsprays, lotions, and cleaning products can damage the finish of your gold-laminated jewelry. We recommend putting on your jewelry after applying these products and removing it before using them.

2. Remove before swimming or bathing

Chlorine, saltwater, and hot water can affect the finish of gold-laminated pieces. To keep them looking their best, take off your jewelry before swimming in the pool or ocean, and also before taking a shower.

3. Gentle and regular cleaning

To clean your jewelry, use a soft, damp cloth. If necessary, you can use warm water with a small amount of mild soap. Dry thoroughly with a clean, soft cloth to prevent water spots.

4. Store properly

When not wearing your jewelry, keep it in a dry place, preferably in a jewelry box or a soft compartment to avoid scratches.

5. Avoid knocks and scratches

Gold-laminated jewelry is delicate. Handle it carefully and avoid bumps or scratches that could damage the surface.

By following these simple tips, your gold-laminated jewelry will stay shiny and beautiful for a longer time. Thank you for trusting JoyitaMex to complement your beauty!